Meet the team

CRAB Clinical Informatics Limited (C-Ci) was launched by Stephen Mackenney in 2008 with the help of long-standing colleague Mr Graham Copeland. Mr. Copeland is the architect of the POSSUM surgical audit system, now a world-renowned methodology for assessing clinical performance against the expected outcome for the case-mix. C-Ci’s technology delivers state-of-the-art tools for predicting and monitoring clinical outcomes. It builds on nearly 30 years of Mr. Copeland’s research and practice and a dataset of over 60 million patient records. With over £1,000,000 invested in product development, C-Ci’s CRAB system for risk adjusted surgical outcome assessment is in use in a growing number of UK Hospital Trusts and the technology is now being rolled out in other healthcare areas.

Stephen Mackenney
Chief Executive

Steve graduated in law from Cambridge University and qualified as a barrister with a specialist interest in medico-legal issues. He joined the Department of Health in 1994 and, over ten years, developed national health service policy in a variety of areas including health promotion, pharmacy, general medical services and finance. Steve has also spent time working internationally with the European Commission and the WHO European Regional Office, developing a specialist interest in clinical governance and the quality of the “patient experience”.

P: 0208 144 6967
Graham Copeland, MB, BS, FRCS, ChM
Chief Medical Officer

Graham is a Consultant General Surgeon and author of the POSSUM scoring system for surgical audit, which is in use in well over 30 countries. He has been a specialist in clinical audit and outcome measures for over twenty years and is a known international authority on the subject, advising governments around the world on its effective application in medical practice and beyond. Graham has been an advisor to the Caldicott Committee in the UK, the Healthcare Commission and the National Institute of Clinical Effectiveness, among others.

P: 0208 144 6967
Claire Bale
Chief Operating Officer

Claire graduated in Human Geography from The University of Leicester, studying a variety of disciplines including global politics, economy and culture. As C-Ci’s COO she is a key member of the management team and oversees the company’s diverse business operations, reporting directly to the CEO. Claire holds a variety of central roles in business management and implementing new company processes, whilst overseeing the planning of resources by prioritising customer, employee, and organizational requirements, project management for installation of CRAB and Compass software and ensuring clinical engagement and training of the systems.

P: 0208 144 6967
Christina Richardson
Chief Nursing Adviser

Christina has over 19 years of experience in critical care nursing and pre-operative assessment. She has designed and implemented clinical care pathways in a variety of clinical settings and designed and organised satellite outpatient clinics which increased patient acquisition and patient satisfaction. She joined CRAB Clinical informatics in 2013 acting as Senior Nursing Advisor and participates in the writing of review reports and the development of software packages.

P: 0208 144 6967
Dr Mark Ratnarajah
Managing Director (UK)

Mark is a practicing paediatrician and former healthcare venture capitalist. He spent the last 20 years working in the NHS and internationally in Australia and New Zealand as a flying doctor. Mark was formerly a MD one of the largest Rehabilitation providers in the UK delivering over 40K physical and psychological care packages per year to patients with traumatic injuries. He previously lectured at the London Business School, where Mark holds an Executive MBA, on healthcare resource planning and training of senior healthcare executives.

P: 0208 144 6967
Paul White
General Manager (ANZ)

Paul is a highly experienced executive and management consultant with a deep understanding of the challenges currently facing healthcare based upon 15 years’ experience in the sector. Paul’s style is to work collaboratively with senior managers and his operational experience is centred on appropriate strategic decision making backed up by a detailed understanding of underlying evidence and cultural nuances. Paul has worked in Australia, the UK, Europe and USA bringing a wealth of knowledge of different operating models and cultures across healthcare. He has an excellent academic background (1st Class Degree, University of Oxford) and he has delivered training courses and presentations at national and international events.

P: 61 415 867 512

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